Refund policy
Refund & Cancellation Policy – Vimal Di Hatti
At Vimal Di Hatti, customer satisfaction is our priority. Please read our refund, cancellation, and exchange terms carefully before placing an order.
1. Order Cancellation (Before Dispatch)
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Orders can be cancelled any time before dispatch.
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If the order is cancelled before dispatch, a full refund will be issued to your original payment method within 3–7 business days.
2. Exchange Policy (Defective/Damaged Products)
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If you receive a defective or damaged product, you are eligible for an exchange.
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To request an exchange, you must share clear photos/videos as proof immediately after delivery.
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Once verified, we will arrange the exchange. No extra shipping charges will be applied for defective exchanges.
3. Refund Policy (After Delivery)
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No refund will be provided after delivery, except in cases where the product is defective and cannot be replaced.
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Products must be unused, in their original packaging, with all tags intact for exchange eligibility.
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Shipping charges are non-refundable, unless the issue is due to our error or a defective product.
4. Return/Exchange Process
To initiate a cancellation, exchange, or raise a concern, please contact us at:
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Email: bharat99anand@gmail.com
Provide your order number, photos (if applicable), and a brief explanation of the issue.
5. Important Notes
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Returns or exchanges without prior approval will not be accepted.
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We reserve the right to reject returns/exchanges if the product does not meet the eligibility conditions.
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Processing times for refunds/exchanges may vary depending on your payment provider.
